Refund Policy

Effective November 10, 2026

All donations are final

Every payment made through this website is a donation in support of Chesed 24/7, including donations associated with event admission. Donations are final and non-refundable, except where a refund is required by applicable law.

Attendance does not determine your donation

Your donation supports Chesed 24/7 independently of whether you attend the event. We do not offer refunds because you cannot attend, do not attend, arrive late, leave early, or choose not to use an admission ticket. A change in personal circumstances or plans does not make a donation refundable.

Event experience

Donations are not refundable based on your satisfaction with the event, its program, performances, seating, or your experience. Receiving or using an admission ticket does not make your donation conditional on attendance or satisfaction.

Payment errors and unauthorized transactions

If you believe a payment was duplicated, processed for an incorrect amount, or made without authorization, contact us promptly at support@chesed247.org with your name, transaction reference, payment date, and a description of the issue. Do not email full card details or security codes. We will review reported processing errors and unauthorized transactions; a review is not a promise of a refund.

Your legal rights

This policy does not exclude or limit any rights or remedies that cannot lawfully be waived. Where applicable law requires a refund or other remedy, we will comply.

Tax treatment

Describing a payment as a donation does not mean the entire amount is tax-deductible. Any deduction depends on applicable law and the value of benefits received.

Contact

For questions, email support@chesed247.org or write to Chesed 24/7, 286 North Main Street, Suite 210, Spring Valley, NY 10977.